Transforming Enterprise Program Management Office (EPMO) to a Center of Excellence

A global banking organization required the transformation of its Enterprise Program Management Office (EPMO) to deliver operational excellence, elevate project success rates, and ensure compliance while driving strategic initiatives.

Transformation of an EPMO

Our Approach

• Strategic Transformation: Developed and executed a multi-year strategic roadmap for the EPMO, securing executive buy-in to align with long-term organizational goals.

• Talent Optimization: Enhanced workforce engagement by redesigning the EPMO's training, communication, and change management frameworks. Established career ladders, talent metrics, and recognition programs, significantly improving employee enablement scores by over 20%.

• Lean Frameworks: Rolled out global and lean frameworks for program and project delivery, elevating project quality requirements, mitigating risks, and increasing ROI by over 200%.

• Process Automation: Streamlined financial processes and introduced robotics and Appian-based automation, creating capacity of over 18,000 labor hours annually while reducing errors and enhancing team productivity.

• Governance Excellence: Designed a comprehensive risk register and proactive risk mitigation models to ensure compliance and audit readiness. Managed global SOX and state/federal audits with zero Management Required Actions (MRAs) for two consecutive years.

Impact to the organization

• Achieved seamless alignment between strategy, execution, and governance, transforming the EPMO into a high-performing Center of Excellence.

• Delivered measurable financial and operational gains, including improved workforce productivity, enhanced project delivery efficiency, and robust compliance adherence.

• Created a data-driven culture through automated dashboards and KPI reporting, enabling real-time decision-making and driving organizational transparency.